Refund Policy

Refund Policy

Effective Date: [Insert Date]
Applies to: Synergy Services LLC & Synergy Lab Solutions

General Policy Statement

At Synergy Services LLC and Synergy Lab Solutions, customer satisfaction and service integrity are our top priorities. We are committed to providing high-quality services and clear, ethical refund policies. Due to the nature of our services—many of which involve labor, third-party coordination, or time-sensitive results—refunds are only issued under specific conditions outlined below.

Synergy Services LLC – Estate Planning & Notary Services

Non-Refundable Services:

  • Customized estate planning packages (including AI-powered documents such as Trusts, Wills, and POAs)
  • Mobile notary services once completed
  • Consultations after delivery
  • Travel and convenience fees

Refund Eligibility:

Refunds may be issued under the following circumstances:

  • Service was not rendered due to company error or scheduling issue
  • Document errors were caused by our negligence and were not corrected within 7 business days
  • Payment was made in duplicate in error

To request a refund, submit your request in writing within 7 calendar days of the scheduled appointment or service failure.

Synergy Lab Solutions – DNA & Drug Testing Services

Non-Refundable Services:

  • All lab collections once sample is collected
  • Missed appointments without 24-hour notice
  • Prepaid testing kits once shipped
  • Third-party lab analysis fees

Refund Eligibility:

Refunds may be issued under the following conditions:

  • Appointment cancelled at least 24 hours in advance
  • Service unavailable due to equipment or staff failure
  • Duplicate payment or clerical processing error

To request a refund, please contact us within 5 business days of the original appointment or order.

How to Request a Refund

Email: [Insert your support email]
Phone: [Insert support number]
Include:

  • Full name
  • Date of service
  • Type of service
  • Reason for refund request
  • Any supporting documents or receipts

Refunds will be reviewed within 7–10 business days. Approved refunds will be processed back to the original payment method.

Right to Refuse Refunds

Synergy Services LLC and Synergy Lab Solutions reserve the right to refuse refunds if:

  • The client has breached any terms of service
  • Services were refused, altered, or delayed by the client
  • False claims are made or insufficient documentation is provided

Chargeback Policy

Unauthorized chargebacks will be investigated thoroughly. We reserve the right to dispute any claims and may pursue legal remedies if fraud is detected.

Questions or Concerns?

We’re here to help. If you're not satisfied with your service experience, please reach out to our team directly so we can make it right.

Would you like this turned into a PDF version, website page, or printable document for client handouts?

You said:

can you base this refund policy based on Minnesota state regulations

ChatGPT said:

Here’s a revised Refund Policy for Synergy Services LLC and Synergy Lab Solutions, fully aligned with Minnesota regulations. It ensures compliance with state refund, cooling‑off, and consumer protection laws. Feel free to customize any contact details or company-specific deadlines.

Synergy Services LLC & Synergy Lab Solutions

Minnesota‑Compliant Refund Policy
 Effective Date: [Insert Date]

1. 🛡️ Minnesota State Compliance

  • Prominent Posting Requirement: Our refund policy is clearly displayed in bold type (minimum 14‑point font) on our premises and on our website, as mandated by Minnesota Statutes § 325F.80 Subd. 3 revisor.mn.gov+1codes.findlaw.com+1.
  • Cooling‑Off Rights: For any service contracts signed at your home or away from our business location, you may cancel within 3 business days (midnight of the 3rd business day) under Minnesota’s Home Solicitation Sales Act, with full refund of payments within 10 business days of cancellation notice receipt revisor.mn.gov.
  • Consumer Protection Compliance: We comply with Minnesota’s Prevention of Consumer Fraud Act, ensuring no deceptive practices, full disclosure of refund terms, and legitimate business conduct .

2. Service‑Specific Policies

A. Synergy Services LLC (Estate Planning & Notary)

  1. Non‑Refundable:
  • Tailored estate planning packages once finalized
  • Completed mobile notary services
  • Travel or convenience fees
  1. Refund‑Eligible Events:
  • Service not rendered due to our error
  • Document errors we fail to fix within 7 business days
  • Duplicate or overpayment
  1. Request Period:
     Submit refund requests within 7 calendar days of the scheduled appointment or service date.

B. Synergy Lab Solutions (DNA & Drug Testing)

  1. Non‑Refundable:
  • Lab-collected samples
  • Test kits once shipped
  • Consumer late cancellations (less than 24‑hr notice)
  • Third‑party lab fees
  1. Refund‑Eligible Events:
  • Appointment canceled ≥ 24 hours ahead
  • Testing unavailable due to our facility/staff error
  • Duplicate payments or clerical mistakes
  1. Request Period:
     Submit refund requests within 5 business days of service date or order date.

3. How to Request a Refund

Send your request to:

  • Email: support@synergyservicesusa.com
  • Phone: 612‑213-2971

Please include:

  • Name, service date/type, payment method, and receipt
  • Reason for refund and any supporting documents

4. Processing Time & Method

5. Right to Refuse

Refunds may be declined if:

  • You violated agreement terms
  • You failed to follow instructions, delayed service, or refused service
  • Unsupported or fraudulent claims

6. Unauthorized Chargebacks

Unauthorized disputes may trigger investigations. We reserve the right to defend legitimate charges and pursue legal remedies if necessary.

7. Applicable Law & Dispute Resolution

This policy is governed by Minnesota law. Disputes will be resolved through arbitration or small claims court, according to our service agreement.

8. Contact & Regulatory Notice

Questions? Reach out at [support@synergyservicesusa.com or 612‑213‑2971].

You have rights under Minnesota’s consumer laws, including the right to prevent unfair or deceptive business practices (Minn. Stat. chapters 8.31, 325F, 325G, 325F.80, and 45.21) lawhelpmn.org+2ag.state.mn.us+2prosperstack.com+2findlaw.comrevisor.mn.gov+3revisor.mn.gov+3codes.findlaw.com+3.

By using our services, you acknowledge having read and agreed to this refund policy as posted.

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