Terms and Conditions

TERMS AND CONDITIONS

Last Updated: April 20, 2025

  1. INTRODUCTION These Terms and Conditions ("Terms") govern the relationship between Synergy Services LLC, doing business as Synergy Lab Solutions ("we," "us," "our"), and our clients ("you," "your"). By using our services, you agree to these Terms.
  2. SERVICES 2.1 Service Description
  • DNA Testing Services
  • Drug Screening Services
  • Alcohol Testing
  • Estate Planning
  • Notary Services
  • Pre-employment Screening
  • Background Checks
  • Fingerprinting

2.2 Mobile Services

  • Base mobile service charge: $35.00 for services up to 70 miles
  • Beyond 70 miles: Additional $1.15 per mile
  • All distances calculated from Saint Paul, Minnesota
  1. APPOINTMENTS AND SCHEDULING
  • Services available Monday-Friday, 9 AM-5 PM
  • After-hours services available with additional 25% surcharge
  • 24-hour cancellation notice required
  • Appointments are approximately 20 minutes per client
  1. PRICING AND PAYMENT 4.1 Testing Services
  • DNA Testing: $299-$549
  • Drug Testing:5-panel: $75-$125 10-panel: $125 12-panel: $150
  • Rush testing: 40% additional fee

4.2 Payment Terms

  • Full payment required at time of service
  • Accepted payment methods: Credit cards, debit cards
  • No refunds for conducted tests
  • Subscription services: Prorated refunds available
  1. PRIVACY AND CONFIDENTIALITY
  • Strict adherence to privacy protection protocols
  • Secure handling of all personal information
  • Confidential test results
  • Chain of custody documentation maintained
  1. CLIENT RESPONSIBILITIES
  • Provide valid government-issued ID
  • Arrive on time for appointments
  • Provide accurate information
  • Follow testing protocols as instructed
  1. LIABILITY AND LIMITATIONS
  • Professional liability insurance coverage
  • Results accuracy dependent on proper sample collection
  • We reserve the right to refuse service
  • Not responsible for external laboratory errors
  1. COMPLIANCE
  • All services provided in accordance with state and federal regulations
  • CFR 49 Part 40 certification compliance
  • Proper chain of custody procedures followed
  1. SPECIAL PROGRAMS
  • 20% discount for new clients
  • Referral program available
  • Corporate subscription packages available
  • Healthcare professional referral commission (10-20%)
  1. MODIFICATIONS We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting to our website.
  2. CONTACT INFORMATION Synergy Services LLC DBA Synergy Lab Solutions Location: Saint Paul, Minnesota Operating Hours: Monday-Friday 9AM-5PM Website: synergyservicesusa.com
  3. GOVERNING LAW These Terms shall be governed by and construed in accordance with the laws of the State of Minnesota.

By using our services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.